Shipping policy
# Shipping Policy
**Effective Date:** 09/26/2026
At Global Arcade Machines, we provide professional international shipping solutions for arcade machines, amusement equipment, and commercial entertainment systems worldwide.
Due to the large size and specialized nature of arcade equipment, shipping methods, delivery times, and costs may vary depending on product type, destination country, and customer requirements.
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# 1. Order Processing & Production Time
After receiving payment confirmation and order approval, we will begin preparing your order.
Estimated production times:
* Standard arcade machines: **15–30 working days**
* Customized arcade machines: **30–60 working days**
* Large entertainment projects: Production time will be confirmed according to project requirements
Production time may vary depending on:
* Product customization requirements
* Order quantity
* Material availability
* Factory production schedule
Customers will be informed of the estimated completion date before production begins.
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# 2. Shipping Methods
Global Arcade Machines offers multiple international shipping options:
## Sea Freight
Sea freight is the most common shipping method for commercial arcade equipment.
Available options include:
* EXW (Ex Works)
* FOB (Free On Board)
* CIF (Cost, Insurance and Freight)
* DDP (Delivered Duty Paid, where available)
Estimated delivery time:
* North America: approximately 25–45 days
* Europe: approximately 30–50 days
* Middle East: approximately 25–45 days
* South America: approximately 35–60 days
Delivery time may vary due to customs clearance and local transportation conditions.
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## Air Freight
Air shipping may be available for:
* Small arcade equipment
* Spare parts
* Urgent replacement components
Air freight costs are calculated separately based on product weight, volume, and destination.
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# 3. Shipping Costs
Shipping costs depend on:
* Product size and weight
* Quantity ordered
* Shipping method selected
* Destination country
* Customs requirements
Shipping fees will be confirmed before final payment.
For international orders, customers may choose different shipping terms according to their business needs.
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# 4. Packaging
To ensure safe transportation, arcade machines are professionally packed using:
* Strong export wooden cases
* Protective foam materials
* Anti-moisture packaging
* Secure internal fixing methods
Large equipment may require special packaging solutions depending on the product structure.
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# 5. Customs, Duties and Import Regulations
International customers are responsible for understanding their country's import requirements.
Depending on the selected shipping method, customers may be responsible for:
* Import duties
* Taxes
* Customs clearance fees
* Local delivery charges
For DDP shipments, applicable duties and taxes may be included according to the agreed quotation.
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# 6. Tracking and Shipment Updates
After shipment, customers will receive available shipping information, including:
* Shipping documents
* Tracking details (when available)
* Estimated arrival information
Please note that international freight updates may not be available continuously during ocean transportation.
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# 7. Inspection Upon Delivery
Customers must inspect the shipment immediately upon arrival.
If there is visible damage:
* Take photos and videos of the packaging and equipment.
* Report the issue to the shipping carrier when possible.
* Contact Global Arcade Machines within 48 hours.
Failure to report shipping damage promptly may affect the ability to process transportation claims.
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# 8. Delivery Delays
Global Arcade Machines is not responsible for delays caused by circumstances beyond our control, including:
* Weather conditions
* Port congestion
* Customs inspections
* Government regulations
* Carrier delays
* Force majeure events
We will provide reasonable assistance to help customers resolve shipping-related issues.
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# 9. International Customer Support
Our team supports customers worldwide with:
* Product preparation
* Shipping coordination
* Documentation support
* Installation guidance
* After-sales assistance
For shipping inquiries, please contact:
**Global Arcade Machines**
Email: [service@globalarcademachines.com]
Address:
6/F, Block F, Jianshe Building,123 Yanling Rd, Tianhe District, Guangzhou, Guangdong, China